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Old 04-22-2004, 11:24 PM   #51
Zaniel
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I like my job, when a client comes in with $500,000 I'm paid to tell him he's wrong and he should do things my way. If he comes in with $1million I'm paid to tell him that .... twice as strongly.
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Old 04-23-2004, 12:24 AM   #52
ShardmoonVer.1
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I could sit here for 12 hours telling horror stories about the daily trials and tribulations of your average CSR's. And not just your average CSR's either, but CSR's for one of the most loathed companies to ever do business in this or any other country.

I could tell you about about the abuse and threats and about the sickos obviously whacking off as they talk to the CSR's on the phone. I could tell you stuff that would make you wince with disgust at what people will subject other people to all in the name of doing their job.

And it still wouldnt change the fact that it was one of best jobs I ever had. Its almost impossible to get depressed or suffer from self esteem problems after dealing with Joe Sixpack for 8 hours.

I agree with Bum and Chuk when they say do your job, but I have to throw this in to take the edge off. Feel free to laugh your ass off afterwards. People are some funny ass.. well.. people. And they will say the stupidest stuff and come up with the best reasons to explain their own short comings. They will confess to being stupid, irresponsible, and unreasonable and not even blink an eye.

And every once in a while, a good customer service representitive will get the satisfaction of hearing the light bulb go on. That pause that signifies that yes, the customer realizes how wrong they are and are so horrified that they actually apologize for their behaviour.

Fun stuff.
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Old 04-23-2004, 04:20 AM   #53
Wildane
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You don't think it's a manager's job to get their employees to love their company?
No, I don't. Now, this might be what seperates a good manager from a great one, but as I said, it isn't his responsibility to make you like what you do. While I respond better to a patient, understanding boss than one who sits around barking orders, there isn't anything in his job description that says he should be one way or the other.
Their are parts of my job that I do like, like when I make someone a bunch of money, but because the rude people irritate me, I shouldn't keep my job?
If you can't let go of that frustration caused by rude people, but instead let it fester, then yeah, you're probably in the wrong profession.
Even though it's not the job I focused my anger on.
Yes, but dealing with people is part of your job, no?

Basically what you're telling me is that it's the customer's fault that you can't let things go and it's the manager's fault if you don't like your job. I'm not trying to criticize or anything, that's just what it looks like.

I have to deal with upset folks on a daily basis. Where I work, I'm the "computer guy". 99% of the time, if something goes wrong, it's my fault. People expect their machines to work flawlessly forever, and when they click something, it should pop up instantly! Heh, I can't tell you how hard it is to keep from laughing at the users who double-click an icon over and over because the application doesn't pop up immediately. But anyway, I had to learn long ago not to take it personally. I know it wasn't my fault their computer was messed up. They are the ones at their computer 99% of the time, and they have no formal training or skill, yet somehow it's my fault. I just smile and say that I'll have them up in no time. If they get really abusive, I leave and inform my superiors, who gladly deal with the situation, because they also know how it is. I don't hold any grudges against these people, because I know they aren't really upset with me, I just happen to make an opportune target.
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Old 04-23-2004, 09:30 AM   #54
Valleycrest
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No, I don't. Now, this might be what seperates a good manager from a great one, but as I said, it isn't his responsibility to make you like what you do. While I respond better to a patient, understanding boss than one who sits around barking orders, there isn't anything in his job description that says he should be one way or the other.
I'm sorry, you don't think employee morale is a manager's responsibility? A manager in my company lost a lot of employees in the area that he was working in. He was transferred to another area and proceeded to lose his entire staff. Shorty thereafter, he was fired for unsatisfactory performance. Why? He performed his duties as listed in his job description. His department always met their goals and he did not receive reprimands for unsatisfactory work before this. It doesn't make any sense. Maybe, just maybe, it was this particular manager's responsibility to keep his own employees. Maybe it was his responsibility to communicate the company's vision to his employees. Maybe it was his responsibility to address concerns of his employees, to make sure they were recognized for good work, to settle disputes among co-workers and clients. Maybe it was his responsibility to create a sense of loyality among his employees enough so that they wanted to stay with a company that supported them. That is what I'm talking about. If you think a manager's job is only to make sure his/her employees do their job, then I seriously suggest you do some more research on the current theories of reducing turnover and maximizing productivity. It will be an eye-opener.

If you can't let go of that frustration caused by rude people, but instead let it fester, then yeah, you're probably in the wrong profession.
Yeah, now all I have to do is disconnect all my human emotions because apparently I shouldn't be allowed to get upset at people who treat as an inferior lifeform. Thank you, are you a psychologist or something?

Basically what you're telling me is that it's the customer's fault that you can't let things go and it's the manager's fault if you don't like your job. I'm not trying to criticize or anything, that's just what it looks like.
No, what I'm saying is that it IS the customer's fault for acting like a rude obnoxious jerk and it is the manager's fault if he is unable to unable to reduce turnover and increase productivity by inspiring his employees. Now if I'm not motivated, that's my problem. I should motivate myself to do a good job, and if I don't like my job because I've failed to do that, then by all means this is my fault. Motivation and inspiration are not the same thing.
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Old 04-23-2004, 10:07 AM   #55
Wildane
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Yeah, now all I have to do is disconnect all my human emotions because apparently I shouldn't be allowed to get upset at people who treat as an inferior lifeform.
Not all of them, just the ones that are making you take the customers' treatment of you personally. It can be done.

My roommate has the most vocal cat in the history of the world. Nothing you do will make it shut up sometimes. I tell you, even though I'm a cat person, he used to drive me up the freakin wall. I used to throw open my door and start yelling at it. Nowadays, I just think it's funny. The cat still meows and meows and meows, but it doesn't bother me anymore. I know there is nothing I can do to stop it, so I just learned to deal with it. In fact, I was at dinner with the family and my friend's kid had some toy phone that kept playing this tune over and over and over and over. Everyone else was about to climb the walls and was plotting how to get the toy from the baby without getting it upset. I thought it was hilarious.

So you see, it is entirely possible to condition your emotions. Just try not to let it get to you. Karma will catch up to rude folks.
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"Question with boldness even the existence of a God; because, if there be one, he must more approve of the homage of reason, than that of blind-folded fear." - Thomas Jefferson
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