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Old 04-21-2004, 12:02 PM   #1
Valleycrest
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Default Wtf did the Blockbuster video clerk ever do to you?

Why people treat those who are in customer service with such disdain and disrespect is beyond me. My only thought is that they must think that people who work in customer service are paid to put up with people’s shit. These clients range from the inconsiderate bastards that come in (or call) five minutes before closing to conduct business that they know will take 20 minutes or more to the oblivious assholes who think we get our jollies by imposing company policy only on them.

What these fuckers have to realize is that even though we smile and say “Thank you, Mr./Mrs./Ms. _________” we really are saying “Eat a fucking dick!” If you have business that will take a long time, why the fuck do you come in 5 minutes before we close? This applies to that Wal-Mart store, or that neighborhood Deli, or that bank on the corner, why on earth would you do this? Seriously, what the fuck are you people thinking? And if you insist on being a dick and come in five minutes before closing, please hurry the fuck up. I don’t give a shit about your daughter that your buying this birthday card for, or your son’s soccer league that you’re donating to, or how much shit you carry in your purse, just stfu and let me do my job so that I can get you the fuck out of here asap. While I’m on this, I don’t mind a little small talk, it makes the day go by, but realize that I have a job to do and by the time I’m done pretending to be interested in your boring life, it’s time for you to quit babbling so I can get my shit done. Yeah, it sucks that someone stole your credit card and charged a whole bunch of shit, but take a look around you and see that there are 8 people right behind you dying to share the most intimate details of their lives with me so you better hurry the fuck up cause I’ll be damned if I’m on the receiving end of yet another dirty look from the clients in line who actually want to do business all because of your selfish ass.

Now, you assholes that insist on throwing a bitch fit every time something doesn’t go your way. Die! Wtf is wrong with you? Somewhere along the line you must have learned, “Hey, if I act like spoiled fucking brat, companies will bend over backwards to appease me.” You people can lick some hairy cock and balls because you not only piss off the employees but the other clients as well. You get some sick-twisted satisfaction in tormenting employees whom you must know have no power to appeal to the board of directors to change policy? Every once in a while when my manager grows a pair and basically tells you to shove it ‘cause we’re not changing policy just because you stomp your feet a little, everything seems right in the world and I get a short-lived feeling of intense satisfaction. Usually this lasts until the next asshole like you comes in and starts whining about the most insignificant thing because they feel that they are entitled to as much free shit as they can possibly get, even if it means making an ass out of themselves for a free magnet with our company name on it.

Working in customer service for quite awhile now has prepared me to deal with these shitheads. I’m no longer scanning merchandise or helping people get shit off the top shelf, but I’m still dealing with clients on a day to day basis that make me wonder wtf turned them into inconsiderate fucktards. Today’s incident really pissed me the fuck off. We have relatively few employees in my particular office, one of whom speaks Spanish. Well, today, omg, he took the day off. :shocked: So a client comes in and asks me if I speak Spanish (this makes me wonder why I never took Spanish in high school, even though I live in Southern California). I inform him that I do not. He slowly tries to communicate with me what he wants to do, but it’s not going well. I try to suggest that he comes back tomorrow when my coworker who does speak Spanish will be back. It turns out that he understands and does speak some English after all. I know this because he screams loud enough so that maybe our CEO on the top floor will hear him that we should ALWAYS have someone here who speaks Spanish. As far as I’m concerned, this guy can suck on a meat popsicle, because that’s a big steamy pile of bullshit. If I permanently move to another country whose populace does not speak English, what kind of asstard would I be if I demanded to do all of my business in English? I felt like curb-stomping this fool but instead I smiled and said “Thank you, Mr. __________,” see above for translation.

I implore you, the next time you have a shitty day, don’t take that shit out on that poor Blockbuster video clerk. He’s not paid to put up with your shit. In fact, he’s barely paid to do the job he did sign up for. STFU and take it out on your goldfish or something because it won’t be long before that clerk snaps and starts mowing people down with a banned assault rifle. Guess who they’ll come after first.

Rate this rant as you see fit, I did this for self-healing.
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Old 04-21-2004, 12:13 PM   #2
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LOL. That is one of the reasons I hold my current job, I deal with the public but, don't have to put up with thier shit. Give me shit long enough and hard enough and it is a ride to the pokey for you!!
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Old 04-21-2004, 02:15 PM   #3
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<-- Blockbuster Video 90397, Annapolis, MD.
Shift Leader (promoted from CSR)

Amen.
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Old 04-21-2004, 02:55 PM   #4
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I'll be nicer to the BlockBuster Clerk when he stops staring at his co-workers ass long enough to scan my fucking card so I can get out of the story before the damn late charges start to kick in.
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Old 04-21-2004, 03:23 PM   #5
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Hmm... I wanna work at a Blockbuster w/ hot, young chicks.

Time to put in for a transfer. Where you live, Flub?
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Old 04-21-2004, 04:23 PM   #6
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Randal Graves: So your argument is that title dictates behavior?
Dante Hicks: What?
Randal Graves: The reason you won't let me borrow your car is because I have a title and a job description, and I'm supposed to follow it, right?
Dante Hicks: Exactly.
Tabloid Reading Customer: I saw one, one time, that said the world was ending the next week. Then in the next week's paper, they said we were miraculously saved at the zero hour by a Koala-fish mutant bird. Crazy shit.
Randal Graves: So I'm no more responsible for my own decisions while I'm here at work than, say, the Death Squad soldiers in Bosnia?
Dante Hicks: That's stretching it. You're not being asked to slay children or anything.
takes a drink of water
Tabloid Reading Customer: And I remember this one time the damn paper said...
Randal spits water at him
Tabloid Reading Customer: I'm going to break your fucking head! You fucking jerk-off!
Dante Hicks: Sir! Sir, I'm sorry! He didn't mean it! He meant to hit me.
Tabloid Reading Customer: Well, he missed!
Dante Hicks: I know. I'm sorry. Here, let me refund your money, and we'll call it even.
to Randal
Randal salutes him, customer leaves
Dante Hicks: What'd you do that for?
Randal Graves: Two reasons: one, I hate when the people can't shut up about the stupid tabloid headlines.
Dante Hicks: Jesus!
Randal Graves: And two, to make a point: title does not dictate behavior. If title dictated my behavior, as a clerk serving the public, I wouldn't be allowed to spit a mouthful of water at that guy. But I did, so my point is that people dictate their own behavior. Hence, even though I'm a clerk in this video store, I choose to go rent videos at Big Choice. Agreed?
Dante gives Randal his car keys
Dante Hicks: You're a danger to both the dead and the living.
Randal Graves: I like to think I'm a master of my own destiny.
Dante Hicks: Please, get the hell out of here.
Randal Graves: Oh, come on. You know I'm your hero.

Randal Graves: Oh, fuck you! Fuck you, pal! There you go again trying to pass the buck. I'm the source of all your misery. Who closed the store to play hockey? Who closed the store to go to a wake? Who tried to win back his ex girlfriend without even discussing how he felt about it with his present girlfriend? You want someone to blame for today? Blame yourself. "I'm not even supposed to be here today." You sound like an asshole! Jesus, nobody twisted your arm to be here today. You're here under your own volition. You like to think that the weight of the world rests on Dante's shoulders. Like this place would fall apart if Dante wasn't here. Christ, you overcompensate for what's basically a monkey's job. You push fucking buttons. Anybody can just waltz in here and do our jobs. You're so obsessed with making it seem so much more epic and important than it really is. You work at a convenience store, Dante! And badly, I might add! I work at a shitty video store, badly as well. That guy Jay's got it right, man. He's got no delusions about what he does. Us, we like to think that we're so much more advanced than the people that come in here everyday to buy paper, or, god forbid, cigarettes. Well, if we're so fucking advanced, what are we doing working here?
Randal ignores her.
Randal Graves: What?
Indecisive Video Customer: Are either one of these any good?
Randal Graves: I don't watch movies.
Indecisive Video Customer: Well, have you heard anything about either one of them?
Randal Graves: I find it's best to stay out of other people's affairs.
Indecisive Video Customer: You mean you've haven't heard anybody say anything about either one of these?
Randal Graves: Nope.
Turns around, then shows Randal the same movies
Randal Graves: Oh, they suck.
Indecisive Video Customer: These are the same two movies! You weren't paying any attention!
Randal Graves: No, I wasn't.
Indecisive Video Customer: I don't think your manager would appreciate...
Randal Graves: I don't appreciate your ruse, ma'am.
Indecisive Video Customer: I beg your pardon?
Randal Graves: Your ruse; your cunning attempt to trick me.
Indecisive Video Customer: I was only pointing out that you weren't paying any attention to what I was saying!
Randal Graves: And, I hope it feels good.
Indecisive Video Customer: You hope WHAT feels good?
Randal Graves: I hope it feels so good to be right. There's nothing more exhilarating than pointing out the shortcomings of others, is there?
Indecisive Video Customer: Well, this is the last time I rent here!
Randal Graves: You'll be missed.
Indecisive Video Customer: Screw you!
leaves
runs to the door
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Old 04-21-2004, 04:59 PM   #7
Valleycrest
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Just for clarification, I don't work at Blockbuster video or any video store for that matter, but the example of the video clerk is permanently etched in my memory from over 5 years ago. My ex apparently having a bad day or just because she was evil went apeshit on the video store clerk at the video store on our corner (not Blockbuster). I felt such pity for the guy and I was actually embarassed to be seen with her. It was a bad scene altogether. I recall acting the scene out to my friends who inquired why I was no longer with her. I work in the financial industry (also customer service), but those people working in customer service in any form have my sympathy.

Last edited by Valleycrest; 04-21-2004 at 08:02 PM.
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Old 04-21-2004, 06:25 PM   #8
Zolmaz Zo'Boto
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I get pissed off at people who are rude to anybody running
a register. I usually go out of my way to make any transaction go
smoothly.

/Edit on: These people wear name tags for a reason. When they
thank you for the transaction, try looking at their name tag
and thanking them back by using their name. You might
be impressed with the response. Everybody likes respect. /Edit off:

My job consists of going into peoples homes several times a day
to do my contract work. Some of these people become very
rude with me in their own homes. what do I do?, I pack all my
tools and drive away without saying a word.

You should see the look on these peoples faces when I drive away
with their kitchens half torn apart.

Then they call my company to complain and threaten a law suit,
only to find out that I'm the one that also answers the phone.
Thats when the real cussing starts. Not by me, by the customer.
It's just to comical to get angry.


I think people need to hold back their additudes towards people that they
don't know. One bad comment could screw up anyones day including
those who have to listen to the BS.

Valleycrest,
That reminds me of when I was in a grocery store and I made a comment
to my wife that I thought was really funny. She slapped me just right, the
slap was so loud that everybody (about 20) at the checkouts stopped
everything they were doing. It was funny as hell and worth the slap.
My x-wife was so embarrased. The slap made me laugh even louder.
*Cheers*



God Bless America
God Bless our Troops
Zolmaz.

Last edited by Zolmaz Zo'Boto; 04-21-2004 at 06:34 PM.
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Old 04-21-2004, 06:26 PM   #9
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<~~ Been in Customer Service/Retail for over 7 years

My sympathies to anyone having to put up with "The Lower 80%"

One of my supervisors used to say, "Eighty percent of the population are morons, by choice or by birth. We have to interact with them everyday, but if they get to be too much of an asshole we don't have to continue helping them. Remember, the customer is NOT always right... the employee is. That's what we're payed for!"

I've continued that and now tell that speech to my employees
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Old 04-21-2004, 07:36 PM   #10
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I was in CS for 4 years. That was long enough.
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Old 04-21-2004, 07:45 PM   #11
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On the topic of stupidity.....

I work in a private club. Last week I had a customer order our Chinese Chicken SALAD. After recieving her SALAD she wanted it returned to the kitchen because it had lettuce on it. Apparently she thought the "crisp greens" described on the menu would not include lettuce.

Fear the power of stupidity.


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Old 04-21-2004, 08:29 PM   #12
Aishen L`Fey
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I agree with Zolmaz that everybody likes respect, but first names, I feel, should be used in informal, casual environments.

I hated it when people used my first name because they read it off my tag. I appreciate the gesture, but I only wore the tag because I had to, and it felt weird to have people I didn't know using my first name like we know each other. I'm old fashioned in that I prefer the use of "sir," "miss," and "ma'am" in addressing people with whom formal introductions have not been established-- not their first names (which should be reserved for use only when *both* people are on a first name basis), not "sweetie," not "hon," and not "you" (as in, "hey, you!").

CS individuals wear the tag for a reason, and that reason is so that if you have a complaint to lodge against someone, that someone comes with a name you can pass on to their supervisor. Even if customers came with name tags, I'd still defer to "sir" or "ma'am" over "John" or "Kate."

You know, if you slip into the informal 'tu' in Spain, France, or Italy vice the formal "usted," "vous," or "lei," you come across insulting because the informal 'tu' is reserved for friends and family only. Like I said, the gesture is wonderful if you want to thank somebody, but I'd much rather hear "thank you, Miss," as opposed to "thank you, Alice" from a complete stranger.

Then again, I don't know how alive this form of older, more traditional ettiquette is in America. I'm probably part of a dying breed But if you're thinking of going into big-time business, it's something you should keep in mind.

Anyway, that's just one person's opinion =)
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Old 04-21-2004, 08:42 PM   #13
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Glad to see I wasn't the only one who immediately thought of Clerks reading this thread.

Take a hint from Randal, all you pissy Blockbuster workers
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Old 04-21-2004, 08:46 PM   #14
Zolmaz Zo'Boto
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Originally Posted by Gaton
On the topic of stupidity.....

I work in a private club. Last week I had a customer order our Chinese Chicken SALAD. After recieving her SALAD she wanted it returned to the kitchen because it had lettuce on it. Apparently she thought the "crisp greens" described on the menu would not include lettuce.

Fear the power of stupidity.


Gaton
Leader of When Noobs Attack
I have a thousand stories to tell. Ack!

Reno, After I completed a job I was asked to stay around and bartend for a while
to be sure that all the bars were set up correctly for high volume sales.

One day I was working the slow bar and a waiter walked up to chat about his
mother. He told me his mother was coming in to see him "at work, and then
told me his mother eats for free., Because she always say's the food sucks
and raises hell about it. (After eating what she wants)

I called security just after the conversation and the surveillance team went into
overdrive.(Security in casinos owns all)

She came up to the bar and ordered the coconut Shrimp. Of 6 shrimp she only
ate 2 and then began to complain. (Un-freeking-believable) She asked for
a manager to speak with, but I was instructed to say no managers were on duty.

She then became irate and actually went to a table and grabbed a lamp off
a table and placed it into her purse.

Her son? He was back at work and didn't witness any of it.

She was busted hard core. Her son was fired and his name was entered into
the, No-hire catagory for all casinos.

All I was, was a freeking contractor. And I hate dishonesty.



God Bless America
God Bless our American Troops
Zolmaz.
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Old 04-21-2004, 08:56 PM   #15
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The thing is, a good chunk of the people working in retail are teenagers. To me, being referred to as 'sir' is still a bit foreign (I'm 19) and it doesn't bother me at all when a customer adresses me by my first name. The same is true when I'm dealing w/ customers, I'll generally call adults by their last names and people my age or younger by their first names.

Customer service, especially in retail, is a two-way street. If you come in with impossible demands, don't go nuts when we don't meet your expectations. If you come to me with a problem, calmly explain the situation, and leave it to me to develop a solution, you will find me to be more than accomodating.

And for the love of God, do not, under any circumstances ask me to commit a direct violation of my company's policies. You have no idea how completely ignorant and self-absorbed that is, and fuck you for putting me in that kind of a position. I'm going to say no, you're going to be pissed because I won't break the rules for you, and you're going to be embarassed because you just got shot down in front of a line of other customers. It's not worth it.

Anyway, before I get ahead of myself w/ all this ranting, a quick nod to Chuk for the Clerks quotes; one of my favorite movies of all time. Another nod to those of you who have been in my shoes. Keep that sanity, sometimes it's all you've got, and all you have to lose.
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Old 04-21-2004, 09:13 PM   #16
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Fanon,
Have you considered opening a business? You have the intelligence for it.
And the mindset with a little direction.




God Bless America
God Bless our American Forces
Zolmaz.
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Old 04-22-2004, 03:34 AM   #17
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I work in customer service on the phones, and the names I've been called...I'm flabbergasted even after 5 years of the things I hear. You want rude? People say things to you over the phone that they wouldn't DARE say to your face.

**You haven't paid your bill in 3 months, and you finally do...and the check you pay it with bounces. Yet we're the assholes for shutting you off.

The power was out? You have no cable? Is the power light lit on the box? The little green light. Ok, go ahead and turn the box on...what do you mean, how do you do that??

Ok, ma'm looks like the bill is so high because there were several adult movies ordered...sorry? Oh, I see. No, I agree. Your 15-year old would NEVER look at such a thing. No, not your husband, either. And how odd that this is the first bill you've seen in two months.**

Dunno, I was taught to treat others the way I want to be treated, and when I have to deal with a phone rep or customer service, that has always been my guideline. Apparently, I'm old, too, because that rule has flown out the window for the most part. Willful ignorance, threats of legal action, and flat-out temper tantrums seem to be the order of the day.
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Old 04-22-2004, 04:10 AM   #18
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What these fuckers have to realize is that even though we smile and say “Thank you, Mr./Mrs./Ms. _________” we really are saying “Eat a fucking dick!"
And what YOU have to realize is that some of those fuckers used to work in CS, and know exactly what you think of them. Respect works both ways. Don't assume that all your customers are ignorant.

Having worked in convenient stores and restaurants, I had to put up with my fair share of rudeness. I knew that some people were going to come in there with a chip on their shoulder. You have bad days, some just don't care who they take it out on. After awhile of getting angry about it, I learned that it wasn't personal, so I should stop taking it as such. Let them bitch while you remain courteous and smile, and when they leave, forget about them. Now, if someone is verbally attacking you, they have waived any right to be treated with respect, and they can get the fuck out of my store. Just make sure you don't sink to their level; that only gets YOU in trouble. Just get your manager and let them deal with it. THEY are the ones that are paid to deal with the bullshit.

As far as referring to someone by their name, I've always been told that doing so always puts that person more at ease and, until today, I've always found that to be the case. Just that Southern hospitality at work
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Old 04-22-2004, 04:50 AM   #19
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These clients range from the inconsiderate bastards that come in (or call) five minutes before closing to conduct business that they know will take 20 minutes or more to the oblivious assholes who think we get our jollies by imposing company policy only on them.
9 times out of 10 I don't know where the place I am going closes. I keep weird hours... sometimes I sleep all day, sometimes I sleep all night, it depends on when I get tired (which hasn't been often enough lately).

If I pull up and I see they close in 5 minutes I'll leave. If, however, I pull up 1 hour before a resteraunt closes I don't expect to be treated like I'm an inconvenience. I can order in 5 minutes, if you get the food to me in 25 minutes that gives me 30 minutes to eat and pay the check.... which is easy enough for most people. If you want to close early then change your hours. What is equally stupid is when McDonalds says it closes at 10 and when I pull up at 9:30 there is some guy in there mopping the floor and ignoring me at the locked door (I wish that I could stand to eat McDonalds or that my wife would get over her obsession with their fries).
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Old 04-22-2004, 05:32 AM   #20
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Generally, if I go to some restaraunt that I know will be closing relatively soon, I order everything I want as quickly as possible, dessert including, and ask for the check right then too. I also pay the check while I'm still eating. That way, all the server has to do is clear the table and they're done with me.
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Old 04-22-2004, 06:29 AM   #21
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Rule #1 : Customer Service.

If you can't forget the customer who gave you a hard time before he gets out of the front door, get another job.
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Old 04-22-2004, 07:00 AM   #22
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I agree that the Spanish speaking dude can kiss our collective asses AND get the fook out of OUR damn country.

But there are other ways the CS people get in trouble, and in reality, they did nothing.

Example: A Hispanic pulls up into a Conv Store. Fills his pickup, and hands the clerk a 100$ bill. The clerk does NOT have change for that, and what will he do? Because he sure as hell isnt gonna be able to pump the gas back into the ground. The customer knows damn well that he isnt supposed to use 100$
bills and he DOESNT GIVE A DAMN. THAT is the reality of CS.

Example: Some fooking minority booze hound is panhandling the customers
at the pumps. He runs away when the CSR comes out. He finally gets enough
money for his damn booze/beer/ whatever, and he comes back in with
two fistfulls of change and expects the CSR to treat him just like any other customer. WRONG. The CSR has to count that damn change, and that takes time. All the while there is that line behind this asswipe.

BTW CSR are not obligated to accept coins. Coins do NOT say 'legal tender for all debts' on them. He is allowed to turn asswipes like this away.
If he doesnt, he is actually being 'nice'

Or for example, the store is simply out of whatever the asswipe customer wants. In this case the customer explodes and the CSR cannot do anything
to alleviate the problem. I pity cute female CSR especially. They have unwanted fucktards loitering all around them all day long.
It isnt surprising they quit quickly.

Or for example a store that simply does NOT have a bathroom. Such stores
DO exist. But try proving that to a customer who doesnt wish to believe
it.
__________________
“It is clear that the individual who persecutes a man, his brother, because he is not of the same opinion, is a monster.”

Voltaire

'For those with faith, no proof is needed. For those without faith, no proof is enough'

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Old 04-22-2004, 07:04 AM   #23
bumbleroot
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Join Date: Dec 2002
Posts: 7,756
Buddy, if you don't like your job QUIT!!!
If you don't like servicing customers, why are you working in a service oriented job? Don't blame customers for this. In fact, why don't you just ask the customers all to leave. See how long you will keep your job then with no customers.
The problem that customers have is dipshits like you that don't care about the job they do. You idiots keep wandering around with a stick up your ass and you make things more difficult on the customers and on yourself to boot. You obviously think only of yourself. If you cared about the job you did, perhaps you would realize that your customers would treat you better as well. This is because you wouldn't fuck up as much.
You will probably carry your lack of passion and integrity with you throughout your life in other jobs. Remember that this causes fuckups which in turn make your life harder. If you want to avoid fuckups in your jobs, start caring about what you do and stop blaming all of your problems on other people. You are the cause of 95% of all the problems in your job. Almost everyone is.
The other truth, and this is a great one, is that you are going to carry this attitude with you for your entire life. Thus, making your life more of a hell because you don't give a shit about anything or anyone else but yourself. Your fault. Unfortunately its people like you that destroy companies and businesses. Greedy fucks like Kenneth Lay, Unions on the take, the idiot in the stall next to you playing on the computer all day and taking 500 daily smoke breaks but then complaining about the first time he has to lift a finger- you all are what makes America worse. Get a life and either start caring about your job- regardless of what it is- or shut the fuck up. I don't want to hear your whining. If I were your boss I would fire your ass in a heartbeat because even if you didn't do anything wrong at this moment, the slow drain of money that you would be costing my company isn't worth it to keep you over someone else that can make more money for me.
May you constantly job-hop for the rest of your life. You are simply a body that fills a job, not an employee that does a job.
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Old 04-22-2004, 07:16 AM   #24
Kerryn
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Join Date: Nov 2002
Location: Keren, Naboo
Posts: 1,030
Every till should have a "float" big enough to give change to whoever requires it. You never know if every person through the door that day is going to have a fifty.

Over here we have £50 notes that many people refuse despite the fact they are legal tender. If somebody tells me they can't accept that money I want to speak to the manager. I'm not going to make their life hard but I won't be put out because the store cannot deal with my business adequately.

As for the coins. The notes are an agreement that the bank will pay the bearer the sum of money shown on the face. The coins are made of tangible materials with a value which equals the amount printed on the side, or so the theory goes. So you could argue that the money is the real deal and the notes are just the agreement to pay it.

We have a funny rule over here which states that if you re-create coins with your own machinery, you are only guilty of forgery if the coins do not contain the minimum amount of equivalent precious metals.

i.e. If I can make a £2 coin containing the correct amount of gold for £1.80 I'm legally allowed to.
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Old 04-22-2004, 07:23 AM   #25
Inmountains
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Join Date: Dec 2002
Posts: 2,501
I work in Customer Service, going on six years now, BUT, the product we sell is in the 6 or 7 digit range of price. Therefore, the Customer is ALWAYS right, per my boss!!! Talk about biting your tongue!!!
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